Regulations

1. GENERAL PROVISIONS

1.1 The Online Store available at printforge.pl (and checkout.printforge.pl) is operated by VYACHESLAV GONCHARUK, conducting business under the name VYACHESLAV GONCHARUK, registered in the Central Registration and Information on Business of the Republic of Poland, managed by the Minister of Economy, with the business address and correspondence address: Ogińskiego 11/9, 03-318 Warsaw, NIP: 5213942935, REGON: 520221224, email address: contact@printforge.pl (hereinafter: Administrator), phone number: 453-458-695.

1.2 These Terms and Conditions are addressed to both consumers and entrepreneurs using the Online Store, unless a specific provision of the Terms and Conditions states otherwise.

1.3 The Seller is the administrator of personal data processed in connection with the execution of the provisions of these Terms and Conditions. Personal data is processed for the purposes, for the duration, and based on the grounds and principles indicated in the privacy policy published on the Online Store's website. The privacy policy contains rules regarding the processing of personal data by the Administrator, including the basis, purposes, and duration of data processing, as well as the rights of data subjects and information about cookies and analytical tools used in the Online Store. Using the Online Store, including making purchases, is voluntary. Likewise, providing personal data by the Online Store's User or Client is voluntary, except for the cases specified in the privacy policy (contract conclusion and the Seller’s statutory obligations).

1.4 Definitions:

• DIGITAL SERVICES ACT, DSA – Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a single market for digital services and amending Directive 2000/31/EC (Digital Services Act) (OJ L 277, 27.10.2022, pp. 1–102).
• BUSINESS DAY – any day from Monday to Friday, excluding public holidays.
• REGISTRATION FORM – the form available in the Online Store, allowing for the creation of an Account.
• ORDER FORM – an Electronic Service, an interactive form available in the Online Store enabling the placement of an Order, particularly through adding Products to an electronic cart and specifying the terms of the Sales Agreement, including delivery and payment methods.
• CLIENT – (1) a natural person with full legal capacity, and in cases provided for by generally applicable law, also a natural person with limited legal capacity; (2) a legal entity; or (3) an organizational unit without legal personality, granted legal capacity by law, that has concluded or intends to conclude a Sales Agreement with the Seller.
• CIVIL CODE – the Civil Code Act of 23 April 1964 (Journal of Laws 1964 No. 16, item 93, as amended).
• ACCOUNT – an Electronic Service, a set of resources in the Service Provider’s ICT system, marked with an individual name (login) and password provided by the Service Recipient, where the Service Recipient’s data and information about their Orders in the Online Store are collected.
• ILLEGAL CONTENT – information that, either in itself or by reference to actions, including the sale of Products or the provision of Electronic Services, does not comply with the law of the European Union or the law of any Member State that is consistent with EU law, regardless of the specific subject or nature of such law.
• PRODUCT – a movable item or service available in the Online Store that is the subject of a Sales Agreement between the Client and the Seller.
• TERMS AND CONDITIONS – these terms and conditions of the Online Store.
• ONLINE STORE – the Service Provider's online store available at printforge.pl.
• SELLER; SERVICE PROVIDER – VYACHESLAV GONCHARUK, conducting business under the name VYACHESLAV GONCHARUK, registered in the Central Registration and Information on Business of the Republic of Poland, managed by the Minister of Economy, with the business address and correspondence address: Ogińskiego 11/9, 03-318 Warsaw, NIP: 5213942935, REGON: 520221224, email address: contact@printforge.pl (hereinafter: Administrator), phone number: 453-458-695.
• SALES AGREEMENT – a sales agreement for the Product concluded between the Client and the Seller via the Online Store.
• ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Service Recipient via the Online Store.
• SERVICE RECIPIENT – (1) a natural person with full legal capacity, and in cases provided for by generally applicable law, also a natural person with limited legal capacity; (2) a legal entity; or (3) an organizational unit without legal personality, granted legal capacity by law, using or intending to use the Electronic Service.
• CONSUMER RIGHTS ACT – the Consumer Rights Act of 30 May 2014 (Journal of Laws 2014 item 827, as amended).
• ORDER – a Client’s declaration of intent submitted via the Order Form and aimed directly at concluding a Sales Agreement for the Product with the Seller.
• PROJECT – a file submitted by the Client on the Website for the realization of Standard Services (according to point 4 below) or delivered by the Client via email or other means accepted by the Service Provider, meeting the following requirements: 
• a. The maximum available size is 256x256x256 mm (or 25.6x25.6x25.6 cm).
•  b. The maximum file size is 40 MB, but the Client may contact via online chat or contact form to arrange services for larger files. 
• c. The accepted file format is .stl. 
• d. In the case of a special service such as 'color printing' – the .3mf format may also be accepted.

2. ELECTRONIC SERVICES IN THE ONLINE STORE

2.1 The following Electronic Services are available in the Online Store: Account and Order Form.

2.1.1 Account – Using the Account is possible after the Service Recipient completes two consecutive steps – (1) filling out the Registration Form, (2) clicking the "Create account" button. In the Registration Form, it is necessary for the Service Recipient to provide the following details: first and last name, email address, and password. For Service Recipients who are not consumers, it is also necessary to provide the company name and tax identification number (NIP).

2.1.1.1 The Electronic Service Account is provided free of charge for an indefinite period. The Service Recipient may, at any time and without giving a reason, delete the Account (cancel the Account) by sending a request to the Service Provider, in particular via email to contact@printforge.pl or in writing to the address: Ogińskiego 11/9, 03-318 Warsaw.

2.1.2 Order Form – Using the Order Form begins when the Client adds the first Product to the electronic cart in the Online Store. Submitting the Order occurs after the Client completes two consecutive steps – (1) completing the Order Form and (2) clicking the "Place order with obligation to pay" button on the Online Store’s website – until this moment, the Client has the possibility to modify the entered data (to do so, follow the displayed messages and information available on the Online Store’s website). In the Order Form, the Client is required to provide the following details: first and last name/company name, address (street, house/apartment number, postal code, city, country), email address, contact phone number, and data concerning the Sales Agreement: Product(s), quantity of the Product(s), place and method of delivery, and payment method. For Clients who are not consumers, it is also necessary to provide the company name and tax identification number (NIP).

2.1.2.1 The Electronic Service Order Form is provided free of charge and is a one-time service, which ends when the Order is submitted or when the Service Recipient ceases to submit the Order via the Order Form.

2.2 Technical requirements necessary to cooperate with the Service Provider's ICT system: (1) a computer, laptop, or other multimedia device with internet access; (2) access to email; (3) an updated web browser: Microsoft Edge version 98 or higher, Firefox version 96 or higher, Chrome version 98 or higher, Safari version 14 or higher. The use of third-party software affecting the operation and functionality of browsers: Microsoft Edge, Firefox, Google Chrome, Opera, Safari, may affect the correct display of the store; therefore, for full functionality of the Service, they should all be disabled.

2.3 The Service Recipient is obliged to use the Online Store in accordance with the law and good practices, respecting personal rights, as well as the intellectual property and copyright of the Service Provider and third parties. The Service Recipient is required to provide accurate data. The Service Recipient is prohibited from providing unlawful content.

2.4 The procedure for filing complaints related to Electronic Services is described in point 6 of the Terms and Conditions.

3. CONDITIONS FOR CONCLUDING A SALES AGREEMENT

3.1 The conclusion of a Sales Agreement between the Client and the Seller occurs after the Client has placed an Order via the Order Form in the Online Store, in accordance with point 2.1.2 of the Terms and Conditions.

3.2 The price of the Product displayed on the Online Store’s website is provided in Polish zlotys and includes taxes. The Client is informed about the total price, including taxes for the Product that is the subject of the Order, as well as the delivery costs (including transport, delivery, and postal service charges) and any other costs, or if these charges cannot be determined, about the obligation to pay them, on the Online Store’s pages during the Order submission process, including at the moment the Client expresses the will to be bound by the Sales Agreement.

3.3 The procedure for concluding a Sales Agreement in the Online Store via the Order Form:

3.3.1 The Sales Agreement between the Client and the Seller is concluded after the Client has placed an Order in the Online Store in accordance with point 2.1.2 of the Terms and Conditions.

3.3.2 After the Order is placed, the Seller immediately confirms its receipt and accepts the Order for processing. The confirmation of the receipt of the Order and its acceptance for processing occurs through the sending of a relevant email by the Seller to the Client at the email address provided during the Order submission. This email contains at least the Seller’s statements about the receipt of the Order and its acceptance for processing, and confirmation of the conclusion of the Sales Agreement. Upon receipt of the above email by the Client, the Sales Agreement between the Client and the Seller is concluded.

3.4 Recording, securing, and providing the Client with the content of the concluded Sales Agreement occurs through (1) providing these Terms and Conditions on the Online Store’s website and (2) sending the Client the email referred to in point 3.3.2 of the Terms and Conditions. Additionally, the content of the Sales Agreement is recorded and secured in the Seller’s ICT system.

3.5 Cancellation of the service can only occur before its production starts, in the case of 3D printing.

3.6 The average fulfillment time for an order is 1-3 days, depending on the complexity of the order.

3.7 The production time may change during production, and the Client will be informed via email.

3.8 The Service Provider reserves the right to withdraw from the service due to unforeseen events or technical issues.

4. METHODS AND TERMS OF PAYMENT

4.1 The Seller provides the Client with the following payment methods for the Sales Agreement:

4.2 Electronic payments and credit card payments via the Przelewy24.pl service – the current available payment methods are specified on the Online Store's informational page concerning payment methods, as well as on the website: https://www.przelewy24.pl.

4.3 Payment transactions through electronic payments and credit card payments are carried out in accordance with the Client's choice via the Przelewy24.pl service. The electronic payments and credit card processing service is handled by:

4.4 Przelewy24.pl – PayPro S.A., a company with its registered office in Poznań (headquarters address: ul. Kanclerska 15, 60-327 Poznań), entered in the Register of Entrepreneurs of the National Court Register kept by the District Court of Poznań – Nowe Miasto and Wilda in Poznań, VIII Economic Division of the National Court Register under KRS number 0000347935, with fully paid-up share capital of PLN 5,476,300.00, NIP 7792369887, REGON 301345068.

5. COST, METHODS, AND TERMS OF DELIVERY

5.1 The delivery of the Product to the Client is chargeable unless the Sales Agreement specifies otherwise. Delivery costs of the Product (including transportation, delivery, and postal service fees) are indicated to the Client on the Online Store's informational page concerning delivery costs and during the Order placement process, including at the moment the Client expresses the will to be bound by the Sales Agreement.

5.2 The Seller provides the Client with the following delivery methods for the Product:

• 5.2.1 Postal shipment (InPost).
• 5.2.2 Courier shipment (InPost).

5.3 The delivery time for the Product (Project) to the Client is 1-5 Business Days, unless a shorter or different term is indicated in the description of the Product or during the Order placement process. In the case of Products with different delivery times, the delivery time is the longest stated term, which, however, cannot exceed 5 Business Days.

6. COMPLAINT PROCEDURE AND WARRANTY

6.1 This section of the Terms and Conditions outlines the complaint procedure applicable to all complaints submitted to the Seller, particularly those concerning Products, Sales Agreements, Electronic Services, and other complaints related to the operation of the Seller or the Online Store.

6.2 The basis and scope of the Seller's liability are defined by generally applicable law, especially in the Civil Code, the Consumer Rights Act, and the Act on the provision of electronic services dated July 18, 2002 (Journal of Laws No. 144, item 1204, as amended).

6.2.1 Detailed provisions regarding complaints about a Product – a movable item – purchased by the Client based on a Sales Agreement concluded with the Seller until December 31, 2022, are regulated by the provisions of the Civil Code in the version effective until December 31, 2022, especially Articles 556-576 of the Civil Code. These provisions define, in particular, the basis and scope of the Seller’s liability towards the Client if the sold Product has a physical or legal defect (warranty). The Seller is obliged to deliver the Product to the Client free of defects. According to Article 558 § 1 of the Civil Code, the Seller's liability under the warranty for a Product purchased under the previous sentence by a Client who is not a consumer is excluded.

6.2.2 Detailed provisions regarding complaints about a Product – a movable item (including a movable item with digital elements), except for a movable item that serves solely as a carrier of digital content – purchased by the Client under a Sales Agreement concluded with the Seller from January 1, 2023, are regulated by the provisions of the Consumer Rights Act in the version effective from January 1, 2023, especially Articles 43a - 43g of the Consumer Rights Act. These provisions define, in particular, the basis and scope of the Seller's liability to the consumer in the event of non-compliance of the Product with the Sales Agreement.

6.2.3 Detailed provisions regarding complaints about a Product – digital content or service, or a movable item that serves solely as a carrier of digital content – purchased by the Client under a Sales Agreement concluded with the Seller from January 1, 2023, or before that date if the delivery of such a Product was to occur or occurred after that date, are regulated by the provisions of the Consumer Rights Act in the version effective from January 1, 2023, especially Articles 43h – 43q of the Consumer Rights Act. These provisions define, in particular, the basis and scope of the Seller's liability to the consumer in the event of non-compliance of the Product with the Sales Agreement.

6.3 The consumer has the right to submit a complaint via email to contact@printforge.pl, and the Service Provider will respond to the complaint within 30 days, via registered letter to the postal address provided by the Consumer.

6.4 The Consumer may, instead of the remedy proposed by the Service Provider, request a replacement of the Product (execution of a new Project) free of defects, unless the remedy proposed by the Service Provider entails excessive costs, given the nature of the service or the extent to which the Product (Project) can be brought into compliance with the contract in the manner chosen by the Consumer.

6.5 The Consumer may not withdraw from the contract if the defect is insignificant.

6.6 The Service Provider is obliged to replace the defective item with a defect-free one.

6.7 The Consumer, exercising rights under the warranty, is required, at the expense of the Service Provider, to deliver the defective item to the designated complaint address. If, due to the nature of the item or its assembly method, delivery of the item by the Consumer would be excessively burdensome, the Consumer must make the item available to the Service Provider where it is located. If the Service Provider fails to fulfill this obligation, the Consumer has the right to return the item at the expense and risk of the Service Provider.

6.8 The costs of replacement or repair of the item are borne by the Service Provider, except in cases described in point 6.7.

6.9 The Service Provider is obliged to accept the defective item from the Consumer in the event of its replacement with a defect-free one or the withdrawal from the contract.

6.10 The Service Provider must respond to the Consumer's declaration regarding a price reduction request, a request for the replacement of the item with a defect-free one, or a request to remove the defect within fourteen days, as per Article 561(5) of the Civil Code. For other declarations from the Consumer, for which a fourteen-day deadline is not provided in the Civil Code, the Service Provider has thirty days to respond (as per Article 7a of the Consumer Rights Act). In the absence of a response, it is considered that the Service Provider has acknowledged the Consumer's declaration or request as justified.

6.11 The Service Provider is liable under the warranty if a physical defect is discovered within two years from the date of delivery to the Consumer. If the subject of the sale is a used item, this period is one year from the date of delivery to the Consumer.

6.12 The Consumer's claim for the removal of a defect or replacement of the sold item with a defect-free one expires after one year from the date of discovering the defect, but no earlier than two years from the date of delivery of the item to the Consumer. In the case of a used item, this period is one year from the date of delivery to the Consumer.

6.13 Within the time limits specified in points 6.10-6.12, the Consumer may submit a declaration of withdrawal from the contract or a price reduction due to a physical defect in the sold item. If the Consumer requested a replacement of the item with a defect-free one or the removal of the defect, the deadline for submitting a declaration of withdrawal from the contract or a price reduction begins after the ineffective expiry of the deadline for replacing the item or removing the defect.

6.14 In the event of pursuing any of the rights under the warranty in court or before an arbitration court, the time for exercising other rights, which the Consumer is entitled to under this warranty, is suspended until the final conclusion of the proceedings. The same applies to mediation proceedings, except that the time for exercising other rights under the warranty starts from the day the court refuses to approve the settlement concluded before the mediator or the unsuccessful termination of mediation.

6.15 The provisions mentioned above also apply to the exercise of warranty rights for legal defects of the sold item. The time limit begins from the day the Consumer learned of the existence of the defect, and if the Consumer learned of the existence of the defect as a result of a third-party lawsuit – from the day the judgment issued in the dispute with the third party became final.

6.16 The Service Provider declares that legal defects related to the Effect of the Service do not concern the Project or copyrights related to the Project and the Effect of the Service.

6.17 If, due to a defect in the item, the Consumer has submitted a declaration of withdrawal from the contract or a price reduction, the Consumer may demand compensation for the damage suffered as a result of entering into the contract without knowledge of the defect, even if the damage was a result of circumstances for which the Service Provider is not liable. In particular, the Consumer may demand reimbursement of the costs of entering into the contract, the costs of collecting, transporting, storing, and insuring the item, the reimbursement of expenses to the extent that the Consumer has not benefited from them and has not been reimbursed by a third party, and the reimbursement of the costs of legal proceedings. This does not prejudice the provisions regarding the obligation to compensate for damages on general terms.

6.18 The expiry of the deadline for discovering a defect does not exclude warranty claims if the Service Provider has fraudulently concealed the defect.

6.19 If the Service Provider is obligated to provide a performance or financial compensation to the Consumer, they will do so without undue delay, no later than within the time frame specified by law.

7. WITHDRAWAL FROM THE CONTRACT

7.1 The Order can be canceled only before the production process begins. Production starts after the payment has been confirmed. Due to the individualized nature of each 3D printing order, withdrawal from the contract is not possible once production has started.

8. PERSONAL DATA PROTECTION

8.1 Personal data collected when placing an order for 3D printing services is used solely for the purpose of fulfilling the order. We do not share it with third parties or external entities.

8.2 In matters related to the protection of personal data, the Client or user of the Website may contact us by writing to contact@printforge.pl.

8.3 Providing personal data by users of the Website is voluntary, although in some cases necessary for the execution of the purchase. Personal data of the users of the service will be processed for registration in the Service and, if consent is given, for marketing purposes (understood as sending commercial information electronically and using telecommunications end devices – SMS, in accordance with the Act of 18 July 2002 on electronic services). Failure to provide personal data necessary for the conclusion of the service agreement will result in the refusal to conclude such an agreement.

9. COPYRIGHTS

9.1 The Service Provider declares that they are not responsible for any infringement of third-party copyrights related to Projects submitted by Clients. All content, graphics, and photos posted in the store are works and are therefore protected by the provisions of the Copyright and Related Rights Act.

9.2 The Service Provider reserves the right to withdraw from the contract at any time if there is a risk of third-party copyright infringement.

9.3 If the provision of the Service results in the infringement of third-party copyrights, the Client is obliged to immediately bear the cost and effort of conducting proper proceedings and to compensate for all damages incurred by these parties.

10. FINAL PROVISIONS

10.1 Contracts concluded through the Online Store are concluded in Polish.

10.2 Changes to the Terms and Conditions:

10.2.1 The Service Provider reserves the right to amend the Terms and Conditions for valid reasons, such as changes in the law, changes in payment methods, or delivery methods – to the extent that these changes affect the implementation of the provisions of these Terms and Conditions.

10.3 In matters not regulated by these Terms and Conditions, the generally applicable provisions of Polish law shall apply, in particular, the Civil Code, the Act on electronic services dated July 18, 2002 (Journal of Laws 2002 No. 144, item 1204, as amended), the Consumer Rights Act, and other applicable provisions of generally applicable law.

10.4 These Terms and Conditions do not exclude the laws of the country of the Consumer’s usual residence from being applied if those laws cannot be excluded by contract. In such cases, the Service Provider guarantees the Consumer the protection granted under those laws.

11. ORDER INSTRUCTIONS

1. We offer only FDM printing services.
2. Upload your file (we currently only support .stl format) and wait for the analysis process to complete to see the pricing.
3. Choose the material – PLA/PETG, etc., with material descriptions available on the product page.
4. You can immediately specify the quantity for the given model.
5. Choose the desired color for the model.
6. Select the level of infill (the higher the infill, the stronger and stiffer the model will be).
7. After adding the product to the cart, it will be assigned to the currently uploaded .stl file. If you want to add another model, change the file beforehand (file names will be visible in the cart and during checkout, assigned to each item).
8. By submitting the .stl file (the model for printing), you declare that you are its owner or have the right to print it.
9. Delivery time depends on the selected courier service (InPost), typically 1-2 days. Production time is 1-2 days, depending on the complexity of the model.
10. We offer free shipping to parcel lockers for orders over 100 PLN.